Legal

Terms of Service.

Please read these terms carefully before using Citizenshipped. By using our platform, you agree to be bound by the following conditions.

Effective February 23, 2026

Kingston, Ontario, Canada

Governed by Ontario law

A product of Mupha Media

7-Day Refunds Ontario Jurisdiction No Resale of Content Account Termination Policy

Acceptance of Terms

Welcome to Citizenshipped. These Terms of Service ("Terms") are a legally binding agreement between you and Mupha Media ("we", "us", or "our"), the company operating Citizenshipped at citizenshipped.com.

By accessing or using our website, mobile applications, or any related services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of the Services immediately.

These Terms apply to all visitors, registered users, and anyone else who accesses the Services. Your continued use of the Services following any updates to these Terms constitutes acceptance of those changes.

About the Service

Citizenshipped is a citizenship test preparation platform that provides study materials, practice questions, mock exams, and related educational content to help users prepare for citizenship tests in various countries, including but not limited to Canada, the United Kingdom, and Australia.

Citizenshipped is currently 100% free to use. You can create an account, use our study guides, take practice questions, complete mock exams and timed test sets, and track your progress without paying anything.

At this point, our plan is to keep the Services free indefinitely. If we ever introduce optional paid products or materially change access to the Services, we will update these Terms and clearly explain the change before you are asked to pay.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Eligibility

To use the Services, you must:

Be at least 13 years of age. If you are under 18, you must have the consent of a parent or legal guardian.

Have the legal capacity to enter into a binding contract in your jurisdiction.

Not be prohibited from receiving services under applicable laws.

Provide accurate and complete information when creating your account.

By using the Services, you represent and warrant that you meet all of the eligibility requirements above.

Accounts and Registration

To access most features of the Services, you must register for an account. When you do so, you agree to:

Provide accurate, current, and complete information during registration.

Keep your account information up to date.

Maintain the confidentiality of your login credentials and not share them with any third party.

Accept responsibility for all activities that occur under your account.

Notify us immediately at support@citizenshipped.com if you suspect any unauthorized use of your account.

We reserve the right to refuse registration, cancel accounts, or remove content at our sole discretion. Each person may hold only one account unless we have expressly permitted otherwise in writing.

Free Access

No Fees

Citizenshipped is currently offered at no charge. We do not charge for accounts, study guides, practice questions, mock exams, timed test sets, or progress tracking.

There are no charges, automatic renewals, trial periods, or in-platform payment obligations for the current Services.

Future Changes

Our current plan is to keep Citizenshipped free indefinitely. If that ever changes, we will update these Terms, clearly describe any paid offering before you are asked to pay, and only collect payment with your express consent.

A future paid offering, if introduced, would not affect your account through hidden charges or automatic billing unless you separately choose to purchase it.

Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

Use the Services in any way that violates applicable local, provincial, national, or international law or regulation.

Attempt to gain unauthorized access to any part of the Services, our servers, or any system connected to our Services.

Use automated tools, bots, scrapers, or similar technology to access, extract, or replicate content from the platform.

Reproduce, distribute, sell, or sublicense any of our content without our express written permission.

Use the Services to transmit spam, unsolicited communications, or any harmful or malicious content.

Interfere with or disrupt the integrity or performance of the Services or the data contained therein.

Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Services.

Account Suspension and Termination

We reserve the right to suspend or permanently terminate your account, without notice or liability, if we determine that you have:

Abusive Behaviour: Directed abusive, threatening, harassing, or otherwise inappropriate conduct toward our support team or other users.

Account Abuse: Created multiple accounts, shared credentials, or otherwise used the Services to bypass fair-use, security, or access controls.

Violated These Terms: Breached any provision of these Terms in a manner we consider serious or repeated.

Upon termination, your right to access the Services will immediately cease. We may, but are not obligated to, provide you with a copy of your data before deletion. Sections of these Terms that by their nature should survive termination will do so, including intellectual property, disclaimers, limitations of liability, and governing law.

You may terminate your own account at any time by deleting it through your account settings or by contacting us.

Intellectual Property

Our Content

The Services and all content within them — including but not limited to study guides, practice questions, mock exams, graphics, text, logos, and software — are the exclusive property of Mupha Media and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial study purposes. This licence does not include any right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Services.

User-Submitted Content

By submitting any content to the Services — including feedback, suggestions, comments, quiz responses, or any other material ("Submitted Content") — you irrevocably assign to Mupha Media all rights, title, and interest in and to that Submitted Content, including all associated intellectual property rights, to the fullest extent permitted by law.

You represent and warrant that you have the right to submit such content and that it does not infringe the rights of any third party. We are under no obligation to use, publish, or retain any Submitted Content, and we may use it for any purpose without compensation to you.

Third-Party Services

The Services may contain links to or integrations with third-party websites, services, and platforms (for example, Google for authentication, Mailchimp for communications, or analytics and hosting providers). These third-party services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, or practices.

Your use of third-party services is at your own risk. We do not endorse and are not liable for any third-party content, products, or services accessed through our platform.

Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, MUPHA MEDIA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The Services will be uninterrupted, error-free, or secure.

The study content will guarantee a passing result on any citizenship test.

The information on the platform is always complete, current, or accurate.

Any defects in the Services will be corrected.

Citizenshipped is an independent study platform and is not affiliated with, endorsed by, or officially connected to any government body, immigration authority, or citizenship testing organization.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUPHA MEDIA AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

This includes, without limitation, damages for:

Loss of profits, revenue, data, goodwill, or other intangible losses.

Failure to pass a citizenship test or achieve any particular study outcome.

Unauthorized access to or alteration of your account or data.

Any other matter relating to the Services.

In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law. In no event shall our total aggregate liability to you exceed CAD $100.

Indemnification

You agree to defend, indemnify, and hold harmless Mupha Media, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms.

Your use of the Services in a manner not authorized by these Terms.

Your infringement of any intellectual property or other rights of any person or entity.

Any Submitted Content you provide to the Services.

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved informally by contacting us at legal@citizenshipped.com. If a dispute cannot be resolved informally within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Ontario, Canada.

If you are a consumer resident in the European Union or United Kingdom, you may also have the right to bring a claim before the courts of your country of residence under applicable consumer protection laws.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by:

Posting the updated Terms on our website with a new effective date.

Sending an email notification to the address associated with your account.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mupha Media regarding the Services and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations freely.

Language: These Terms are written in English. Any translations are provided for convenience only; the English version governs in all cases.

Contact Us

If you have any questions about these Terms, please contact us:

General Support: support@citizenshipped.com

Legal Inquiries: legal@citizenshipped.com

Mailing Address: Mupha Media / Citizenshipped, 130 Ontario St, Kingston, Ontario, K7L 2Y4, Canada

Mupha Media

130 Ontario St, Kingston, Ontario, K7L 2Y4

Canada

support@citizenshipped.com legal@citizenshipped.com